Returns & Exchanges
At ShopZaza, we want you to love your new style, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply ensure all original tags are attached and the garment is in its original condition to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all fashion tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing